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Certified Agile Service Manager (CASM)® is a two-day training course which will help delegates to provide an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. The course fully prepares you to pass the Certified Agile Service Manager® (CASM)exam.

Certified Agile Service Manager (CASM)® course offered by Advised Skills Ltd is provided under DevOps Institute, Inc. accreditation based upon Partner's Agreement and complies with the accreditation requirements. Advised Skills is a brand of Architecture Center Ltd.

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DevOps® Certified Agile Service Manager ACCREDITED BY DevOps Institute®

Course description

This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements. As Dev and Ops have been working in parallel with Dev focused on Agile/Scrum and Ops focused on ITSM/ITIL®, this course strives to bring together individual achievements to deliver full business value. The course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management so Dev starts to manage services instead of products and Ops and ITSM become more agile by scaling to “just enough” process leading to improved flow of work and time to value.

Benefits:
During this course you will learn how to:

  • Achieve higher customer satisfaction
  • Reduce risks
  • Achieve higher product quality
  • Respond to changing business requirements with agility
  • Provide smaller, faster implementation
  • Enhance workflow
  • Achieve shortened and amplify feedback loops
  • Prepare to Certified Agile Service Manager® exam

Key features

Price of the course includes:

  • 2-day accredited course with an authorized Certified Agile Service Manager® trainer
  • Licensed course materials
  • Training course certificate of completion
  • Voucher for an accredited Certified Agile Service Manager® exam (optional)

Prerequisites:
There are no prerequisites for this course. All are welcome to attend the course, regardless of experience. However, familiarity with IT service management processes and ITIL® is recommended

Licensing and Accreditation:
Agile Service Manager (CASM)® course offered by Advised Skills Ltd is provided under DevOps Institute, Inc. accreditation based upon Partner's Agreement and complies with the accreditation requirements.

Working methods:
Multimedia presentations, group exercises and discussion, practical workshops, case study and practice tests.

Who should attend?
  • Anyone interested in learning about Agile and Scrum from a products and process perspective
  • Anyone interested in modern IT leadership and organisational change approaches
  • Process Owners and Process Designers
  • Developers who are interested in helping make processes more agile
  • Managers who are looking to bridge multiple practices into a DevOps environment
  • Employees and Managers responsible for designing, re-engineering or improving process
  • Consultants guiding their clients through process improvement and DevOps initiatives
  • Internal and External Suppliers
  • Process Stakeholders

Course Agenda

  1. What is Agile?
  2. Agile Practices
  3. What is Agile Service Management (Agile SM)?
  4. Process Design Basics
  5. Agile Process Design
  6. Scrum Basics, Roles, Artifacts, Events
  7. Agile SM Roles, Artifacts, Events
  8. Agile Process Improvement
  9. Agile SM Technologies
  10. Aligning Agile SM and Agile Software Development
  11. Exam preparation

Materials:

We use DevOps Institute, Inc. accredited training materials:

  • Sixteen (16) hours of instructor-led training and exercise facilitation
  • The Agile Service Management Guide and Scrum Guide (pre-class resources)
  • Learner Manual (excellent post-class reference)
  • Participation in unique hands-on exercises designed to apply concepts
  • Sample documents, templates, tools and techniques
  • Access to additional sources of information and communities

Certification exam

  • Exam name: Certified Agile Service Manager (CASM)®
  • Exam language: English
  • Format: Multiple choice
  • Exam Delivery: Web-based
  • Access: Candidates can access the exam within the DevOps Institute Platform upon completion of the Certified Agile Service Manager® course and timely performed payment
  • Number of questions: 40
  • Passing Score: 26 marks required to pass (out of 40 available) - 65%
  • Duration : 60 minutes
  • Open/Closed Book: Open Book

FAQ

What is Certified Agile Service Manager (CASM)®?

Certified Agile Service Manager (CASM)® helps IT to meet customer requirements faster, improve the collaboration between Dev and Ops, overcome constraints in process workflows by taking an iterative approach to process design that will improve the velocity of process improvement teams to get more done.

What accreditation does the course have?

Certified Agile Service Manager (CASM)® course is fully accredited by DevOps Institute.

What’s included in the course price?

The price includes training with an exam.

What is the duration of the course?

Certified Agile Service Manager (CASM)® course lasts two days.

Who should attend the course?

The target audience for the Certified Agile Service Manager (CASM)® course includes Management, Operations, Developers, Scrum and DevOps professionals.

Are there any requirements to attend the course?

Familiarity with IT service management processes and ITIL® is recommended.

How long does the certification last?

The official results of your test are issued within a few business days from the date of the exam submission. If you pass the exam, along with the official results, you will also receive an electronic certificate. Both the official results and the electronic certificate will be uploaded on your DevOps Institute Account.

When and how can I take the certification exam?

The exam takes place online, after completing the online training on the date selected by the participant from among the dates provided by the DevOps Institute.

Do I need to renew my certification?

Certified Agile Service Manager (CASM)® certification is valid indefinitely.

Looking for in-house course in your location?

We are ready to conduct in-house training for group or individuals on request.
Ask for the offer

 

We pay close attention to build positive learning environment for you

We really do care about the details. Positive and efficient learning environments are key to our attendees' success in preparation for the Certified Agile Service Manager (CASM)® exam. We aim to create a comfortable conditions for learning that optimise the ability of attendees to learn:

  • Climate of safety and open authentic conversation
  • Modern online training platform, classes conducted live by qualified instructors
  • Seasoned, certified and experienced instructor team
  • Well-structured and compelling schemes that translate into high exam scores
  • Accredited training materials and many interactive online exercises

Used with permission of DevOps Institute. Certified Agile Service Manager (CASM)®, DevOps Foundation, DevOps Leader (DOL)® are registered marks of DevOps Institute

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