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ITIL® 4 Strategist: Direct, Plan & Improve is a two-day course which will help to provide individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. The course fully prepares you to pass the ITIL® 4 Strategist: Direct, Plan & Improve exam.

ITIL® 4 Strategist: Direct, Plan & Improve course offered by Advised Skills Ltd is accredited by PeopleCert, on behalf of AXELOS, based upon Partner's Agreement and complies with the accreditation requirements. Advised skills is a brand of Architecture Center Ltd.

Read more

ITIL® 4 logoACCREDITED BY PeopleCert

 

Course description

The ITIL® 4 Strategist: Direct, Plan & Improve training course provides IT practitioners with the practical skills necessary to create a ‘learning and improving’ IT organisation with a strong and effective strategic direction. The module covers the influence and impact of Agile and Lean ways of working and how they can be leveraged to an organisation's advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

During this course you will learn how to:

  • Understand the key concepts of direct, plan & improve
  • How Lean and Agile ways of working can be leveraged for an organization’s advantage
  • Understand the role of governance, risk, and compliance (GRC) and how to integrate with the service value system (SVS)
  • Discover how to use the key principles and methods of continual improvement for all types of improvements
  • Understand how to use the key principles and methods of measurement and reporting in directing, planning, and improvement
  • Learn how to direct, plan, and improve value streams and practices
  • Prepare to ITIL® 4 Strategist: Direct, Plan & Improve Exam
Who should attend
  • Individuals who are continuing their journey in service management
  • ITSM managers
  • Managers of all levels involved in shaping direction and strategy or developing a continually improving team
  • Holders of existing ITIL® qualifications who wish to update and develop their knowledge further.

Key features

Price of the course includes:

  • 2-day ITIL® 4 Strategist: Direct, Plan & Improve accredited course with an authorized ITIL® 4 DPI trainer
  • Licensed course materials
  • ITIL® 4 Strategist: Direct, Plan & Improve certificate of completion
  • Voucher for ITIL® 4 Strategist: Direct, Plan & Improve accredited exam.

Prerequisites:
This course is a management level course intended only for individuals who have obtained their ITIL® 4 Foundation Certificate or ITIL® 4 Managing Professional Transition Certificate.

Working methods:
Multimedia presentations, group exercises and discussion, practical workshops, case study and practice tests.

Course Agenda

  1. ITIL® 4 foundation recap
  2. Key concepts
  3. Scope of control
  4. Governance, risk and compliance
  5. Assessment and planning
  6. Continual improvement
  7. Communication and organizational change management
  8. Measurement and reporting
  9. Value streams and practices
  10. Exam preparation

Materials:

We use licenced accredited training materials:

  • Sixteen (16) hours of instructor-led training
  • Training slides in pdf format
  • Participation in unique exercises
  • Sample Papers
  • Syllabus

Certification exam

According to the guidelines of the PeopleCert, the training must be purchased together with the exam from 1.11.2019.

  • Exam name: ITIL® 4 Strategist: Direct, Plan & Improve
  • Exam language: English
  • Format: Multiple choice questions
  • Exam Delivery: Online
  • Access: Candidates can access the exam within the PeopleCert Platform upon completion of the ITIL® 4 Strategist: Direct, Plan & Improve course and timely performed payment
  • Number of questions: 40
  • Passing Score: 28 marks required to pass (out of 40 available) - 70%
  • Duration : 90 minutes
  • Open/Closed Book: Closed Book

FAQ

What is ITIL® 4 Strategist: Direct, Plan & Improve?

The 2-day ITIL® 4 Strategist: Direct, Plan & Improve training is one of 4 advanced training courses on the path to ITIL® 4 Managing Professional (MP).

What accreditation does the course have?

ITIL® 4 Strategist: Direct, Plan & Improve course is fully accredited by PeopleCert.

What’s included in the course price?

The price includes training with an exam.

What is the duration of the course?

ITIL® 4 Strategist: Direct, Plan & Improve course lasts two days.

Who should attend the course?

The ITIL® 4 Strategist: Direct, Plan & Improve training course iIt is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team.

Are there any requirements to attend the course?

ITIL® 4 Foundation or ITIL® 4 Managing Professional Transition certificate required.

How long does the certification last?

The official results of your test are issued within 2 business days from the date of the exam submission. If you pass the exam, along with the official results, you will also receive an electronic certificate. Both the official results and the electronic certificate will be uploaded on your PeopleCert Account.

When and how can I take the certification exam?

The exam takes place online, after completing the online training on the date selected by the participant from among the dates provided by the PeopleCert.

Do I need to renew my certification?

ITIL® 4 Strategist: Direct, Plan & Improve certification is valid indefinitely.

Looking for in-house course in your location?

We are ready to conduct in-house training for group or individuals on request.
Ask for the offer

 

We pay close attention to build positive learning environment for you

We really do care about the details. Positive and efficient learning environments are key to our attendees' success in preparation for the ITIL® 4 Strategist: Direct, Plan & Improve exam. We aim to create a comfortable conditions for learning that optimise the ability of attendees to learn:

  • Climate of safety and open authentic conversation
  • Modern online training platform, classes conducted live by qualified instructors
  • Seasoned, certified and experienced instructor team
  • Well-structured and compelling schemes that translate into high exam scores
  • Refreshments and working lunch during the training course
  • Licensed training materials and many interactive online exercises

Related Courses

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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Jibril SaladSenior Applications Developer New York University Abu Dhabi

“Once I had decided to take the TOGAF course, I came across this website which was a cheaper option in comparison to other providers and provided the same materials if not more. I was satisfied that the provider was keen to answer all my queries and make the course a good experience. Thanks to all of this I was able to achieve a 90% pass rate!”
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Arleta StachowskaGłówny Architekt Korporacyjny,

“Training courses provided by this company are definitely great certification exam preparation. Instructor did plenty of group activities and actively engaged the group in open discussion to keep the content fun and interactive. It was a very effective method of mastering the course material.”
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“On 14th to 17th April 2014in Wroclaw, Poland the employee of our company Value-Based Advisors Sp.z o.o. participated in a TOGAF@9 Foundation and certified ( Level 1 and 2 ) training course ran by Architecture Center Ltd. The course was conducted according to the intended schedule and the instructor was well organized and showed a wide knowledge of the subject. The course material was enriched with extra activities and an interesting simulation game which gave a better understanding of the subject. We consider the entire course to be very well prepared with respect to both its content and organization and we recommend Architecture Center Ltd. company as a trustworthy partner.”
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Nils Breitmann-Intershop Communications

“I took the 4 day TOGAF® 9 Foundation and Certified course in Frankfurt. It was quite entertaining with different group tasks, quizzes and lots of discussions. Most importantly, the course prepared me pretty well for the exam which I could pass without any additional studies.”
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Marios Kerkemezos Management Information Systems (I3) European Chemicals Agency

“ I thoroughly enjoyed the training, Lucas was an excellent trainer and I believe he has helped us learn a lot and give us sufficient confidence to pass the exam (I’ll try to get to that within the next few weeks). The whole organisation of the training (supporting material, mock exams, time allocated, location, and even catering) where spot on, so well done. I’ll be sure to recommend you to others”


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