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5 out of 5 based on 2 user ratings.

ITIL® 4 Specialist: Drive Stakeholder Value is a two-day training course, which will help delegates to build on their knowledge on all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. This certification positions learners to successfully complete the ITIL® 4 Specialist: Drive Stakeholder Value examination.

ITIL® 4 Specialist: Drive Stakeholder Value course offered by Advised Skills Ltd is accredited by PeopleCert, on behalf of AXELOS, based upon Partner's Agreement and complies with the accreditation requirements.

Read more

ITIL® 4 logoACCREDITED BY PeopleCert

 

 

Course description

The ITIL® 4 Specialist Drive Stakeholder Value course touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships, and optimise the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements, providing the necessary tools to foster an advantageous culture of collaboration and transparency.

The module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skill sets in an increasingly digital service economy.

Benefits:
During this course you will learn how to:

  • Demonstrate a clear understanding of how to influence stakeholders at all levels.
  • Ensure high customer satisfaction levels and trusting relationships with stakeholders.
  • Manage stakeholders and create personalised services that exceed expectations.
  • Prepare for ITIL® 4: Specialist Drive Stakeholder Value Exam.

Key features

Price of the course includes:

  • 2-day accredited ITIL® 4 Specialist: Drive Stakeholder Value course with an authorized ITIL® 4 DSV trainer
  • Licensed course materials
  • ITIL® 4 Specialist: Drive Stakeholder Value certificate of completion
  • Voucher for ITIL® 4 Specialist: Drive Stakeholder Value accredited exam.

Prerequisites:
This course is a management level course intended only for individuals who have obtained their ITIL® 4 Foundation Certificate or ITIL® 4 Managing Professional Transition Certificate.

Working methods:
Multimedia presentations, group exercises and discussion, practical workshops, case study and practice tests.

Licensing and Accreditation:
ITIL® 4 Specialist: Drive Stakeholder Value course offered by Advised Skills Ltd is accredited by PeopleCert, on behalf of AXELOS, based upon Partner's Agreement and complies with the accreditation requirements.

Who should attend

Target group:
The following individuals will benefit from this course:

  • IT managers
  • Directors of IT departments and development teams
  • IT consultants and auditors
  • Professionals involved in the provision of IT services
  • System administrators
  • Analysts and database administrators
  • Managers and support analysts
  • Service Desk teams
  • Testers
  • Product Owners

Course Agenda

  1. ITIL® 4 Foundation recap
  2. The customer journey
  3. Step 1: Explore
  4. Step 2: Engage
  5. Step 3: Offer
  6. Step 4: Agree
  7. Step 5: Onboard
  8. Step 6: Co-create
  9. Step 7: Realize
  10. ITIL practices
  11. Exam preparation

Materials:

We use licenced accredited training materials:

  • Sixteen (16) hours of instructor-led training
  • Training slides in pdf format
  • Participation in unique exercises
  • Sample Papers
  • Syllabus

Location

Training location:
This training course is offered in the following locations:

  • Australia
  • Austria
  • Belgium
  • Brazil
  • Bulgaria
  • Canada
  • China
  • Colombia
  • Croatia
  • Czech Republic
  • Denmark
  • Egypt
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • India
  • Indonesia
  • Iran
  • Ireland
  • Israel
  • Italy
  • Japan
  • Kazakhstan
  • Kuwait
  • Latvia
  • Lithuania
  • Luxembourg
  • Malaysia
  • Mexico
  • Netherlands
  • New Zealand
  • Norway
  • Pakistan
  • Poland
  • Portugal
  • Qatar
  • Romania
  • Russian Federation
  • Saudi Arabia
  • Serbia
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Thailand
  • Turkey
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • USA

Price information

Net price per person:
The training course net price per person includes the web-based exam available within the PeopleCert Platform. The applicable price is shown in the course calendar.

Additional information:

It is mandatory to purchase the training course including the certification exam voucher.

Certification exam

According to the guidelines of the PeopleCert, the training must be purchased together with the exam from 1.11.2019.

  • Exam name: ITIL® 4 Specialist: Drive Stakeholder Value Exam
  • Exam language: English
  • Format: Multiple choice questions
  • Exam Delivery: Online Proctored Exams
  • Access: Candidates can access the exam within the PeopleCert Platform (Exam Shield Platform) upon completion of the course and timely performed payment
  • Number of questions: 40
  • Passing Score: 28 marks required to pass (out of 40 available) - 70%
  • Duration : 90 minutes
  • Open/Closed Book: Closed Book

FAQ

What is ITIL® 4 Specialist: Drive Stakeholder Value?

The ITIL® 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework.

What accreditation does the course have?

ITIL® 4 Specialist Drive Stakeholder Value course is fully accredited by PeopleCert on behalf of Axelos.

What’s included in the course price?

The price includes ITIL® 4 Specialist Drive Stakeholder Value training with an exam.

What is the duration of the course?

ITIL® 4 Specialist Drive Stakeholder Value course lasts two days.

Who should attend the course?

ITIL® 4 Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those who focus on customer journey and experience, and those who are responsible for fostering relationships with partners and suppliers.

Are there any requirements to attend the course?

ITIL® 4 Foundation certificate is a mandatory requirement to attend the training course.

FAQ Exam

How to book the exam?

In order to book your exam, you need an Exam Code, which you will receive by email from PeopleCert during or after the course. This is dictated by when you pay for the training. Once you receive the Exam Code go to peoplecert.org/login, create an account and you will be prompted to enter your Exam Code in order to book your exam. Book your exam with the most suitable date and time.

What are the minimum requirements for an Online exam?

Candidates with Windows operating systems can find a step by step guide on how to take an Online exam HERE, while candidates with MacOs can find the relevant guide HERE.

When will I be informed about my results?

Preliminary results are automatically issued upon exam completion and are available on your computer screen. You have the option to save them as an HTML or PDF file on your computer and keep them until the official results are issued. According to PeopleCert policy, official results are issued within 2 business days from the date your answers are submitted.

Is there a re-take policy in case I fail my exam?

You can give the exam as many times as you want. Every attempt is payable.

When do I get my Certificate?

You will receive an online certificate. The certificate will be uploaded on your PeopleCert account.

Do I need to renew my certification?

ITIL® 4 Specialist Drive Stakeholder Value certification is valid indefinitely.

Looking for in-house course in your location?

We are ready to conduct in-house training for group or individuals on request.
Ask for the offer

 

We pay close attention to build positive learning environment for you

We really do care about the details. Positive and efficient learning environments are key to our attendees' success in preparation for the ITIL® 4 Specialist: Drive Stakeholder Value exam. We aim to create a comfortable conditions for learning that optimise the ability of attendees to learn:

  • Climate of safety and open authentic conversation
  • Modern online training platform, classes conducted live by qualified instructors
  • Seasoned, certified and experienced instructor team
  • Well-structured and compelling schemes that translate into high exam scores
  • Refreshments and working lunch during the training course
  • Licensed training materials and many interactive online exercises
Related Courses

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

What our customers are saying

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Jibril SaladSenior Applications Developer New York University Abu Dhabi

“Once I had decided to take the TOGAF course, I came across this website which was a cheaper option in comparison to other providers and provided the same materials if not more. I was satisfied that the provider was keen to answer all my queries and make the course a good experience. Thanks to all of this I was able to achieve a 90% pass rate!”
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Arleta StachowskaGłówny Architekt Korporacyjny,

“Training courses provided by this company are definitely great certification exam preparation. Instructor did plenty of group activities and actively engaged the group in open discussion to keep the content fun and interactive. It was a very effective method of mastering the course material.”
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Elżbieta Płonka-SzydłakI&S IT Principal Consultant, Ericsson

“I took TOGAF 9 Foundation and Certified traning course. The four-day course was delivered in a professional, dynamic and very engaging manner and included lots of practical examples. All my expectations were met and I felt well-prepared for the certification exam.”
User

Mateusz LenarCTO Value Based Advisors Sp. z o.o.

“On 14th to 17th April 2014in Wroclaw, Poland the employee of our company Value-Based Advisors Sp.z o.o. participated in a TOGAF@9 Foundation and certified ( Level 1 and 2 ) training course ran by Architecture Center Ltd. The course was conducted according to the intended schedule and the instructor was well organized and showed a wide knowledge of the subject. The course material was enriched with extra activities and an interesting simulation game which gave a better understanding of the subject. We consider the entire course to be very well prepared with respect to both its content and organization and we recommend Architecture Center Ltd. company as a trustworthy partner.”
User

Nils Breitmann-Intershop Communications

“I took the 4 day TOGAF® 9 Foundation and Certified course in Frankfurt. It was quite entertaining with different group tasks, quizzes and lots of discussions. Most importantly, the course prepared me pretty well for the exam which I could pass without any additional studies.”
User

Marios Kerkemezos Management Information Systems (I3) European Chemicals Agency

“ I thoroughly enjoyed the training, Lucas was an excellent trainer and I believe he has helped us learn a lot and give us sufficient confidence to pass the exam (I’ll try to get to that within the next few weeks). The whole organisation of the training (supporting material, mock exams, time allocated, location, and even catering) where spot on, so well done. I’ll be sure to recommend you to others”


User

Matthew Danners

Very professional. Good organization, solid materials and very well prepared learning program. The course was conducted by a experienced trainer who managed to master our skills through an online meeting. I give 5/5
User

Charlie J.

I would recommend Advised Skills to everyone. It was second course that I attended and it was second 10/10 expierience. Starting with good organization of an online meeting with several students, to a very practical way of sharing knowledge which was very important factor for me. To everyone who is hesitating, It's a good choice :)

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ITIL® 4 Specialist: Drive Stakeholder Value - Advised Skills