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ITIL® 4 Specialist: Specialist Drive Stakeholder Value is a two-day training course, which will help delegates to build on their knowledge on all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. This certification positions learners to successfully complete the ITIL® 4 Specialist: Specialist Drive Stakeholder Value examination.

ITIL® 4 Specialist: Specialist Drive Stakeholder Value course offered by Advised Skills Ltd is accredited by PeopleCert, on behalf of AXELOS, based upon Partner's Agreement and complies with the accreditation requirements. Advised Skills is a brand of Architecture Center Ltd.

Read more

ITIL® 4 logoACCREDITED BY PeopleCert

 

Course description

The ITIL® 4 Specialist Drive Stakeholder Value course touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships, and optimise the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements, providing the necessary tools to foster an advantageous culture of collaboration and transparency.

The module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skill sets in an increasingly digital service economy.

During this course you will learn how to:

  • Demonstrate a clear understanding of how to influence stakeholders at all levels.
  • Ensure high customer satisfaction levels and trusting relationships with stakeholders.
  • Manage stakeholders and create personalised services that exceed expectations.
  • Prepare for ITIL® 4: Specialist Drive Stakeholder Value Exam.
Who should attend
  • IT managers
  • Directors of IT departments and development teams
  • IT consultants and auditors
  • Professionals involved in the provision of IT services
  • System administrators
  • Analysts and database administrators
  • Managers and support analysts
  • Service Desk teams
  • Testers
  • Product Owners

Key features

Price of the course includes:

  • 2-day accredited ITIL® 4 Specialist: Drive Stakeholder Value course with an authorized ITIL® 4 DSV trainer
  • Licensed course materials
  • ITIL® 4 Specialist: Drive Stakeholder Value certificate of completion
  • Voucher for ITIL® 4 Specialist: Drive Stakeholder Value accredited exam.

Prerequisites:
This course is a management level course intended only for individuals who have obtained their ITIL® 4 Foundation Certificate or ITIL® 4 Managing Professional Transition Certificate.

Licensing and Accreditation:
ITIL® 4 Specialist: Specialist Drive Stakeholder Value course offered by Advised Skills Ltd is accredited by PeopleCert, on behalf of AXELOS, based upon Partner's Agreement and complies with the accreditation requirements.

Working methods:
Multimedia presentations, group exercises and discussion, practical workshops, case study and practice tests.

Course Agenda

  1. ITIL® 4 Foundation recap
  2. The customer journey
  3. Step 1: Explore
  4. Step 2: Engage
  5. Step 3: Offer
  6. Step 4: Agree
  7. Step 5: Onboard
  8. Step 6: Co-create
  9. Step 7: Realize
  10. ITIL practices
  11. Exam preparation

Materials:

We use licenced accredited training materials:

  • Sixteen (16) hours of instructor-led training
  • Training slides in pdf format
  • Participation in unique exercises
  • Sample Papers
  • Syllabus

Certification exam

According to the guidelines of the PeopleCert, the training must be purchased together with the exam from 1.11.2019.

  • Exam name: ITIL® 4 Specialist: Drive Stakeholder Value Exam
  • Exam language: English
  • Format: Multiple choice questions
  • Exam Delivery: Online
  • Access: Candidates can access the exam within the PeopleCert Platform upon completion of the ITIL® 4 High-velocity IT course and timely performed payment
  • Number of questions: 40
  • Passing Score: 28 marks required to pass (out of 40 available) - 70%
  • Duration : 90 minutes
  • Open/Closed Book: Closed Book

FAQ

What is ITIL® 4 Specialist: Drive Stakeholder Value?

The ITIL® 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework.

What accreditation does the course have?

ITIL® 4 Specialist Drive Stakeholder Value course is fully accredited by PeopleCert on behalf of Axelos.

What’s included in the course price?

The price includes ITIL® 4 Specialist Drive Stakeholder Value training with an exam.

What is the duration of the course?

ITIL® 4 Specialist Drive Stakeholder Value course lasts two days.

Who should attend the course?

ITIL® 4 Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those who focus on customer journey and experience, and those who are responsible for fostering relationships with partners and suppliers.

Are there any requirements to attend the course?

ITIL® 4 Foundation certificate is a mandatory requirement to attend the training course.

How long does the certification last?

The official results of the test are issued within 2 business days from the date of exam submission. If you pass the exam, along with the official results, you will also receive an electronic certificate. Both the official results and the electronic certificate will be uploaded on your PeopleCert Account.

When and how can I take the certification exam?

The exam takes place online, after completing the online training on the date selected by the participant from among the dates provided by the PeopleCert.

Do I need to renew my certification?

ITIL® 4 Specialist Drive Stakeholder Value certification is valid indefinitely.

Looking for in-house course in your location?

We are ready to conduct in-house training for group or individuals on request.
Ask for the offer

 

We pay close attention to build positive learning environment for you

We really do care about the details. Positive and efficient learning environments are key to our attendees' success in preparation for the ITIL® 4 Specialist: Drive Stakeholder Value exam. We aim to create a comfortable conditions for learning that optimise the ability of attendees to learn:

  • Climate of safety and open authentic conversation
  • Modern online training platform, classes conducted live by qualified instructors
  • Seasoned, certified and experienced instructor team
  • Well-structured and compelling schemes that translate into high exam scores
  • Refreshments and working lunch during the training course
  • Licensed training materials and many interactive online exercises

Related Courses

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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Jibril SaladSenior Applications Developer New York University Abu Dhabi

“Once I had decided to take the TOGAF course, I came across this website which was a cheaper option in comparison to other providers and provided the same materials if not more. I was satisfied that the provider was keen to answer all my queries and make the course a good experience. Thanks to all of this I was able to achieve a 90% pass rate!”
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Arleta StachowskaGłówny Architekt Korporacyjny,

“Training courses provided by this company are definitely great certification exam preparation. Instructor did plenty of group activities and actively engaged the group in open discussion to keep the content fun and interactive. It was a very effective method of mastering the course material.”
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Nils Breitmann-Intershop Communications

“I took the 4 day TOGAF® 9 Foundation and Certified course in Frankfurt. It was quite entertaining with different group tasks, quizzes and lots of discussions. Most importantly, the course prepared me pretty well for the exam which I could pass without any additional studies.”
User

Marios Kerkemezos Management Information Systems (I3) European Chemicals Agency

“ I thoroughly enjoyed the training, Lucas was an excellent trainer and I believe he has helped us learn a lot and give us sufficient confidence to pass the exam (I’ll try to get to that within the next few weeks). The whole organisation of the training (supporting material, mock exams, time allocated, location, and even catering) where spot on, so well done. I’ll be sure to recommend you to others”


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ITIL® 4 Specialist: Specialist Drive Stakeholder Value - Advised Skills