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ITIL® 4 Specialist: Create, Deliver & Support is a two-day course, which helps delegates to build on their knowledge about key elements, concepts and terminologies used in the lifecycle of ITIL® service. This certification positions learners to successfully complete the ITIL® 4 Specialist: Create, Deliver & Support examination.

ITIL® 4 Specialist: Create, Deliver & Support course offered by Advised Skills Ltd is accredited by PeopleCert, on behalf of AXELOS, based upon Partner's Agreement and complies with the accreditation requirements.

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ITIL® 4 logoACCREDITED BY PeopleCert

 

 

Course description

The new ITIL® 4 Specialist Create, Deliver and Support (CDS) module provides universal guidance that further explores the concepts introduced in ITIL® 4 Foundation, while talking about challenges that modern enterprises face – from professionalism, team culture and collaboration, to outsourcing work and managing multiple suppliers.

CDS is not about technical aspects of IT service management. Instead, it takes a higher-level view of what needs to happen across all four dimensions of service management to create and manage effective and streamlined services.

Benefits:
During this course you will learn how to:

  • Create, deliver and support services in accordance with the latest and best market practices.
  • Plan and build a service value stream to create, deliver, and support services.
  • Appropriate ITIL practices, contribute to the creation, delivery, and support of services in ITIL's SVS and value streams.

Key features

Price of the course includes:

  • 2-day ITIL® 4 Specialist: Create, Deliver & Support accredited training course with an authorized ITIL® 4 CDS trainer
  • Licensed course materials
  • ITIL® 4 Specialist: Create, Deliver & Support certificate of completion
  • Voucher for ITIL® 4 Specialist: Create, Deliver & Support accredited exam.

Prerequisites:
This course is a management level course intended only for individuals who have obtained their ITIL® 4 Foundation Certificate or ITIL® 4 Managing Professional Transition Certificate.

Working methods:
Multimedia presentations, group exercises and discussion, practical workshops, case study and practice tests.

Licensing and Accreditation:
ITIL® 4 Specialist: Create, Deliver & Support Course offered by Advised Skills Ltd is provided under PeopleCert International Limited accreditation based upon Partner's Agreement and complies with the accreditation requirements.

Who should attend

Target group:
The following individuals will benefit from this course:

  • Individuals, who are continuing their journey in service management,
  • ITSM managers
  • ITSM practitioners managing the operation of IT-enabled, digital products and services
  • Holders of existing ITIL qualifications who wish to update and develop their knowledge further.

Course Agenda

  1. ITIL 4 Foundation recap
  2. The evolution of professionalism in IT and service management
  3. Using information and technology to create, deliver, and support services
  4. Value streams to create, deliver, and support services
  5. Prioritizing and managing work
  6. How ITIL practices contribute to value streams
  7. How ITIL practices contribute to value streams
  8. Exam preparation

Materials:

We use licenced accredited training materials:

  • Sixteen (16) hours of instructor-led training
  • Training slides in pdf format
  • Participation in unique exercises
  • Sample Papers
  • Syllabus

Location

Training location:
This training course is offered in the following locations:

  • Australia
  • Austria
  • Belgium
  • Brazil
  • Bulgaria
  • Canada
  • China
  • Colombia
  • Croatia
  • Czech Republic
  • Denmark
  • Egypt
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • India
  • Indonesia
  • Iran
  • Ireland
  • Israel
  • Italy
  • Japan
  • Kazakhstan
  • Kuwait
  • Latvia
  • Lithuania
  • Luxembourg
  • Malaysia
  • Mexico
  • Netherlands
  • New Zealand
  • Norway
  • Pakistan
  • Poland
  • Portugal
  • Qatar
  • Romania
  • Russian Federation
  • Saudi Arabia
  • Serbia
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Thailand
  • Turkey
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • USA

Price information

Net price per person:
The training course net price per person includes the web-based exam available within the PeopleCert Platform. The applicable price is shown in the course calendar.

Additional information:

It is mandatory to purchase the training course including the certification exam voucher.

Certification exam

According to the guidelines of the PeopleCert, the training must be purchased together with the exam from 1.11.2019.

  • Exam name: ITIL® 4 Specialist: Create, Deliver & Support
  • Exam language: English
  • Format: Multiple choice questions
  • Exam Delivery: Online Proctored Exams
  • Access: Candidates can access the exam within the PeopleCert Platform (Exam Shield Platform) upon completion of the ITIL® 4 Specialist: Create, Deliver & Support course and timely performed payment
  • Number of questions: 40
  • Passing Score: 28 marks required to pass (out of 40 available) - 70%
  • Duration : 90 minutes
  • Open/Closed Book: Closed Book

FAQ

What is ITIL® Specialist: Create, Deliver & Support (CDS)?

The ITIL® Specialist: Create, Deliver & Support (CDS) training is one of 4 advanced training courses on the path to ITIL® 4 Managing Professional (MP).

What accreditation does the course have?

ITIL® 4 Specialist: Create, Deliver & Support course is fully accredited by PeopleCert on behalf of Axelos.

What’s included in the course price?

The price includes ITIL® Specialist: Create, Deliver & Support (CDS) training with an exam.

What is the duration of the course?

ITIL® 4 Specialist: Create, Deliver & Support course lasts two days.

Who should attend the course?

The ITIL 4 Specialist Create, Deliver and Support training course is aimed at current and future ITSM managers and ITIL Foundation certificate holders who want to expand their knowledge.

Are there any requirements to attend the course?

ITIL® 4 Foundation certificate is required.

FAQ Exam

How to book the exam?

In order to book your exam, you need an Exam Code, which you will receive by email from PeopleCert during or after the course. This is dictated by when you pay for the training. Once you receive the Exam Code go to peoplecert.org/login, create an account and you will be prompted to enter your Exam Code in order to book your exam. Book your exam with the most suitable date and time.

What are the minimum requirements for an Online exam?

Candidates with Windows operating systems can find a step by step guide on how to take an Online exam HERE, while candidates with MacOs can find the relevant guide HERE.

When will I be informed about my results?

Preliminary results are automatically issued upon exam completion and are available on your computer screen. You have the option to save them as an HTML or PDF file on your computer and keep them until the official results are issued. According to PeopleCert policy, official results are issued within 2 business days from the date your answers are submitted.

Is there a re-take policy in case I fail my exam?

You can give the exam as many times as you want. Every attempt is payable.

When do I get my Certificate?

You will receive an online certificate. The certificate will be uploaded on your PeopleCert account.

Do I need to renew my certification?

ITIL® 4 Specialist: Create, Deliver & Support certification is valid indefinitely.

Looking for in-house course in your location?

We are ready to conduct in-house training for group or individuals on request.
Ask for the offer

 

We pay close attention to build positive learning environment for you

We really do care about the details. Positive and efficient learning environments are key to our attendees' success in preparation for the ITIL® 4 Specialist: Create, Deliver & Support exam. We aim to create a comfortable conditions for learning that optimise the ability of attendees to learn:

  • Climate of safety and open authentic conversation
  • Modern online training platform, classes conducted live by qualified instructors
  • Seasoned, certified and experienced instructor team
  • Well-structured and compelling schemes that translate into high exam scores
  • Refreshments and working lunch during the training course
  • Licensed training materials and many interactive online exercises
Related Courses

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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Jibril SaladSenior Applications Developer New York University Abu Dhabi

“Once I had decided to take the TOGAF course, I came across this website which was a cheaper option in comparison to other providers and provided the same materials if not more. I was satisfied that the provider was keen to answer all my queries and make the course a good experience. Thanks to all of this I was able to achieve a 90% pass rate!”
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Arleta StachowskaGłówny Architekt Korporacyjny,

“Training courses provided by this company are definitely great certification exam preparation. Instructor did plenty of group activities and actively engaged the group in open discussion to keep the content fun and interactive. It was a very effective method of mastering the course material.”
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“I took TOGAF 9 Foundation and Certified traning course. The four-day course was delivered in a professional, dynamic and very engaging manner and included lots of practical examples. All my expectations were met and I felt well-prepared for the certification exam.”
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“On 14th to 17th April 2014in Wroclaw, Poland the employee of our company Value-Based Advisors Sp.z o.o. participated in a TOGAF@9 Foundation and certified ( Level 1 and 2 ) training course ran by Architecture Center Ltd. The course was conducted according to the intended schedule and the instructor was well organized and showed a wide knowledge of the subject. The course material was enriched with extra activities and an interesting simulation game which gave a better understanding of the subject. We consider the entire course to be very well prepared with respect to both its content and organization and we recommend Architecture Center Ltd. company as a trustworthy partner.”
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Nils Breitmann-Intershop Communications

“I took the 4 day TOGAF® 9 Foundation and Certified course in Frankfurt. It was quite entertaining with different group tasks, quizzes and lots of discussions. Most importantly, the course prepared me pretty well for the exam which I could pass without any additional studies.”
User

Marios Kerkemezos Management Information Systems (I3) European Chemicals Agency

“ I thoroughly enjoyed the training, Lucas was an excellent trainer and I believe he has helped us learn a lot and give us sufficient confidence to pass the exam (I’ll try to get to that within the next few weeks). The whole organisation of the training (supporting material, mock exams, time allocated, location, and even catering) where spot on, so well done. I’ll be sure to recommend you to others”


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ITIL® 4 Specialist: Create, Deliver & Support - Advised Skills