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Certified Agile Service Manager (CASM)® is a two-day training course which will help delegates to provide an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. The course fully prepares you to pass the Certified Agile Service Manager® (CASM)exam.
Certified Agile Service Manager (CASM)® course offered by Advised Skills Ltd is provided under DevOps Institute, Inc. accreditation based upon Partner's Agreement and complies with the accreditation requirements.Read more
This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements. As Dev and Ops have been working in parallel with Dev focused on Agile/Scrum and Ops focused on ITSM/ITIL®, this course strives to bring together individual achievements to deliver full business value. The course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management so Dev starts to manage services instead of products and Ops and ITSM become more agile by scaling to “just enough” process leading to improved flow of work and time to value.
During this course you will learn how to:
Price of the course includes:
There are no prerequisites for this course. All are welcome to attend the course, regardless of experience. However, familiarity with IT service management processes and ITIL® is recommended
Multimedia presentations, group exercises and discussion, practical workshops, case study and practice tests.
Licensing and Accreditation:
Agile Service Manager (CASM)® course offered by Advised Skills Ltd is provided under DevOps Institute, Inc. accreditation based upon Partner's Agreement and complies with the accreditation requirements.
The following individuals will benefit from this course:
We use DevOps Institute, Inc. accredited training materials:
This training course is offered in the following locations:
Net price per person:
The training course net price per person includes the web-based exam available within the DevOps Institute Platform. The applicable price is shown in the course calendar.
Certified Agile Service Manager (CASM)® helps IT to meet customer requirements faster, improve the collaboration between Dev and Ops, overcome constraints in process workflows by taking an iterative approach to process design that will improve the velocity of process improvement teams to get more done.
Certified Agile Service Manager (CASM)® course is fully accredited by DevOps Institute.
The price includes training with an exam.
Certified Agile Service Manager (CASM)® course lasts two days.
The target audience for the Certified Agile Service Manager (CASM)® course includes Management, Operations, Developers, Scrum and DevOps professionals.
Familiarity with IT service management processes and ITIL® is recommended.
The official results of your test are issued within a few business days from the date of the exam submission. If you pass the exam, along with the official results, you will also receive an electronic certificate. Both the official results and the electronic certificate will be uploaded on your DevOps Institute Account.
The exam takes place online, after completing the online training on the date selected by the participant from among the dates provided by the DevOps Institute.
Certified Agile Service Manager (CASM)® certification is valid indefinitely.
We are ready to conduct in-house training for group or individuals on request.
Ask for the offer
We really do care about the details. Positive and efficient learning environments are key to our attendees' success in preparation for the Certified Agile Service Manager (CASM)® exam. We aim to create a comfortable conditions for learning that optimise the ability of attendees to learn:
Used with permission of DevOps Institute. Certified Agile Service Manager (CASM)®, DevOps Foundation, DevOps Leader (DOL)® are registered marks of DevOps Institute
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Nils Breitmann-Intershop Communications
Marios Kerkemezos Management Information Systems (I3) European Chemicals Agency
We are looking for Instructor who will be responsible for delivering classroom and online live courses. Positive and efficient working environments are key to our trainers' success.
Advised Skills provides online learning, training and technical skills to companies around the world. We are one of the fastest growing learning services organisations, that provide educational services, developing the skills and capabilities of our students. Through our global network of offices, Advised Skills provides organizations around the world with innovative and state-of-the-art education solutions.
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